Are you looking for a career where you can have a positive, direct impact on the lives of individuals in the community – If you are looking for a caring, encouraging work environment – LOOK NO FURTHER! COME JOIN OUR DEDICATED TEAM!
ARC is seeking a well-organized, computer proficient, detail-oriented individual with exceptional customer service skills to provide onsite technical support to ARC employees.
The successful candidate will work full-time in a fast-paced, high productivity department to provide technical support and training to all staff for basic desktop and systems administration.
This position requires the following knowledge, skills, and abilities:
· A minimum of 1 year of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services; · High School diploma or GED and/or certifications in relevant field or; · Any combination of education and experience which provides the applicant with the desired skills, knowledge, and the ability required to perform the job; · A bachelor’s degree in computer science or related technology field is preferred, · Provide responsive onsite technical support to all level of users; · Troubleshoot issues related to IT systems, applications, devices, connectivity, and security; · Oversee the setup, modification, or removal of users in all systems; · Assist in tracking and monitoring all IT contract compliance requirements; · Provide training to new users on email setup, IT policies, and overall systems navigation; · Provide ongoing training to staff on efficient and accurate navigation of the EHR; · Evaluate and prioritize time based on severity of needs and business impact; · Develop and maintain good relationships with end users and offer consistent and repeatable solutions including follow through to problem resolution; · Communicate with external vendors to troubleshoot IT issues; · Ability to work efficiently with frequent interruptions; · Strong organizational abilities; · High level computer proficiency and ability to navigate database systems, and MS Office products, essential; · Valid driver license and proof of insurance.
Competitive compensation and benefits, including:
· Starting wage: $18.52 per hour, based on level, skill, and experience; · Health, Dental, Life, and LTD benefits (at no cost for employee); · Additional optional benefits: vision, flexible spending account, etc.; · 401k retirement with employer match & immediate vesting; · Generous Paid Leave: vacation (17 days), holidays (9 days), sick (9 days), and professional training (20 hours); · Qualified Public Service Student Loan Forgiveness Employer.
Applicants must be able to pass a criminal background check and pre-employment drug screen. All inquiries confidential. Open until filled.
Please submit a complete resume AND cover letter that briefly shares how you are qualified and why you are applying for this position.
DON’T MISS AN OPPORTUNITY TO BE PART OF THIS EXTRAORDINARY TEAM OF HEALERS… APPLY TODAY!
Addictions Recovery Center, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.